Joan Refosco said Collins’ company, Polished Properties - US, is just what the building industry needs: someone who specializes in cleaning and maintaining model and inventory homes. “We always had someone clean who also did the construction cleanup, but that never worked,” she said. “They are used to dealing with big dirt and don’t see the little things.”

Refosco, who is marketing home sites in the master-planned communities of Palencia and Markland in northern St. Johns County, says maintaining a pristine model home and design studio is especially imperative in the luxury market.“It’s our showroom; it’s our store,” she said. In addition to Collins’ attention to detail, Refosco says she’s impressed with her follow-through. And her price. “I was expecting her to price to be much, much more. She’s well within my budget,” she said.
Joan Refosco, Vice President of Sales

​“After unsuccessful attempts to find a suitable cleaner for our 4200 square foot model home, we hired Polished Properties - US. What a refreshing company to work with! They do what they say they will do and set expectations appropriately. They understand the importance in the presentation of our model home as well as understand the importance to have cleanings completed outside of business hours. They have gone above and beyond by also letting us know when something is missing from the model (like a place setting, etc.).

In addition, we have used them to do cleans in homeowner’s homes after we have completed warranty work. We have received great reviews from our homeowners as well. Peggy takes a lot of pride in her work as well as maintaining happy customers and it shows. Her efforts have paid off tremendously in our model home! “
Stacia G. Moore, Division Vice President, Sales & Customer Experience

Polished Properties - US has been a pleasant company to work with to keep our Model Homes clean and ready for our clients. Trusted and reliable!! If there is ever a question or concern it is addressed then handled with promptness and professionalism.
Taylor Ann Downing, Sales Coordinator

I just wanted to take a minute to commend you on your leadership of an amazing company. You and your team take great pride in ensuring our model homes are always in the best condition and I sincerely appreciate it. From the text messages with photos to show me something not quite right to your weekly reports letting us know anything that may have been found. We can walk into our model homes at any time and they are in top shape. Your staff is polite and friendly and always willing to help.

I also want to thank you for your willingness to help us out on the back end of the construction process by doing that final touch up prior to home delivery. We have seen an increase in satisfaction simply having your team with their eye for detail come through and ensure the final product has that sparkly shine to it. Thank you so much for always going the extra mile to ensure our homes are beautiful!
Nova Taylor, Warranty Manager